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What About Before I Buy?

We're glad you asked. We QC every unit as it comes in the door - before it ever reaches customer hands.
Every guitar, regardless of its price point, receives a full TMB Guitar PROBE inspection by our experienced technicians before it is made available for sale. With every guitar you purchase, you'll receive our technician's completed report. All this is included in the purchase price of your instrument. For why would you do such a marvellous thing, you ask? We believe that when you first interact with a guitar you should experience the best it has to offer. The brands we carry do a terrific job of making quality instruments at all price points, but a lot can happen to an instrument as it moves out of manufacturing through a myriad of shipping containers, warehouses, and trucks. Temperature and humidity fluctuations alone can give a stellar instrument a bad string day. (We were going for a bad hair day equivalent there... not sure we hit it...).

Still Have Questions?

Let Matt give you a sneak peek of the PROBE process.